Reconnect with the world

We are the experts at fitting hearing aids successfully

Frequently Asked Questions

I have a pension card. Do I get assistance?
We are fully accredited by the Government Hearing Services Program (HSP) to provide free services to eligible clients. Depending on your eligibility you will need to apply to receive a Hearing Services Voucher from the government. 

Should I use cotton buds to clean my ears?
The short answer is no! Cotton buds push wax down the ear canal and disrupt the natural ear cleaning process. Wax migrates very slowly out of the ear and pushes dust and debris out. There is also the risk of a punctured eardrum or an infection caused by a slight scratch to the ear canal. I have had to remove dislodged cotton bud heads from ears on several occasions. We can remove wax from ears most of the time.

Some of my friends aren’t using their hearing aids. Why?

Hearing aids need to be suited to the person using them. For example;

  • Someone with arthritis needs simple rechargeable hearing aids that are easy to hold, insert, and switch on.
  • Wax needs to be cleaned off them regularly otherwise they will block and stop functioning.
  • Batteries need to be changed, usually weekly.
  • Hearing aids need to be set accurately so they can be tolerated in traffic and noisy venues

Our staff members are always willing to help you and even clean your hearing aids if you are unable to. We ensure that you are able to manage your hearing aids well and we spend the time to assist you.

Wireless and rechargeable technology: how would I benefit from that?

Most of the hearing aids we fit at our centres have inbuilt wireless technology.
Most of our discreet behind the ear models are rechargeable.
Wireless benefits (depending on the model) are that you can:

  • Press the button on one hearing aid and it changes both hearing aids (e.g. volume or noise programs).
  • Connect you hearing aids wirelessly to your TV and mobile phone.
  • Listen to music wirelessly from a phone or computer.
  • Get advanced noise reduction using binaural hearing aid processing.
  • Hear the phone streamed to both ears when placing the phone against just the one ear.
  • Charge the hearing aids overnight by simply placing them in their box.

 (Remote microphones and receivers are also available which allow sound to be transmitted from a loved one or across a room e.g. at a lecture)
If you have any other questions, feel free to have a talk to us.

Do you have discreet hearing aids?

Yes, the most popular hearing aids are tiny and have a very fine wire down the side of your ear which in most cases is not seen by the person you are talking too.

We also supply fully hidden invisible in the ear canal hearing devices.

How much do digital hearing aids cost and what is the life of hearing aids?

Prices range from around $1000 to around $5000 each. You health fund may provide a rebate up to $1000 per aid but please check with your fund as some covers provide little or no benefit. You may also wish to insure your hearing aid for loss and damage.

The differences are essentially in the noise reduction and the amount of processing inside the hearing aids. For example a basic hearing aid requires you to push a button to change the noise reduction. A top of the range hearing aid will locate speech in noise and actively reduce the noise automatically. They will even determine which environment you are in such as traffic or listening to music and decide the optimal setting to be in, automatically.

Hearing aids are at the cutting edge of technology. Extreme miniaturisation, advanced manufacturing processes and constant research and development make hearing aids a significant investment. Yet the benefits are huge. For between 5 to 7 years you can enjoy connecting more with your family, friends, television, theatre and any other of your favourite activities.

Hearing Aid Styles

Hearing aids are designed to suit your individual needs. The shape of your ear and the activities you perform will suggest which style is best for you.

View hearing aid styles

Can hearing aids really reduce background noise?

Hearing aids use directional microphones to focus mainly in front of you in a crowded environment, so that rear and side noise is not emphasised. The very latest top of the line hearing aids actually search and locate the person talking around you, even from behind. This is done using wireless technology allowing both hearing aids to transmit to each other and work in synchrony. Reports from clients are very positive.

Other types of noise reduction quieten down ambient non-speech noise such as fans, traffic, even noise between syllables of words.

Impact protection prevents sounds like clanging dishes and cutlery from being bothersome. And now hearing aids can also reduce wind noise.

Can hearing aids help tinnitus (ringing in the ears)?

Tinnitus may have many causes. At a basic level your hearing loss will make the world much quieter to you and hence you will perceive more of your internal head noise especially due to damage somewhere along the auditory pathway.

When hearing aids are fitted, the tinnitus often becomes masked (or covered up) by the general natural hum of the world around you.

It is important to discuss your tinnitus with us to ensure there are no other underlying causes. Most of the time (but not always) people get relief from their tinnitus by wearing hearing aids.

Do I need two hearing aids?

That really depends on your hearing loss. Most of the time we recommend two hearing aids. Solely for the reason that as your hearing continues to decline, if you get accustomed to wearing just one aid then a few years later you will find it very hard to adjust to wearing the second aid. And then you will be at a significant disadvantage especially in social groups. Your brain is used to stereo sound and this combination helps you decide from which direction a sound or voice is coming from and enables your brain to focus on a single voice in a crowd. As we get much more advanced in age, problems with speech clarity are evident when only one ear is aided, yet when both ears are used simultaneously, speech clarity can improve substantially.